Recent Post

2011-02-16

Customer service: myth or reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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2011-02-14

The power of performance profiling

By Drake Editorial Team

Performance profiling will bring a greater performance focus to your organization. The emphasis is on having your people focus on action that directly impacts the desired key results...

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2011-02-11

No time or $ to train your team?

By JoAnna Brandi

For many companies, training employees is not always a top priority. The reasons are varied and are often the result of tough, economic times or a fluctuating economy...

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2011-02-09

Resume tips for temporary workers

By Drake Editorial Team

Temporary employment is becoming increasingly popular with both staff and employers. Workers are realizing that they can enjoy top pay and diverse work environments...

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2011-02-07

For onboarding success, remember this mantra

By David Lee

If you want a successful onboarding process—one that inspires and engages—rather than leaves your new employees with “New Hire Remorse”, there’s an Onboarding Mantra you must never forget.

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2011-01-19

How to excel in conflict resolution

By Drake Editorial Team

Resolving conflict doesn’t come easily to many people. Most of us want smooth interpersonal interactions. However, disagreements and conflicts are part of any dynamic organization.

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