Conflict in the workplace seems to be a fact of life. We’ve all seen people with different goals and needs coming into conflict, and the resulting intense personal animosity.

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We spend a lot of time developing leaders we can rely on to run our organizations, make the right decisions, and get things done...

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The employee-centred workplace does not occur naturally. Rather, management must make a conscious decision to create an environment in which everyone and everything align with employees’ success.

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Like many others, your company may have recently gone through a host of significant changes, possibly the introduction of entire new product lines or merger and acquisition. 

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Customers are becoming more demanding, and often have more options to choose from than before. At the same time, perceived switching barriers – the inconveniences of changing suppliers – are being reduced. 

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An organization is only as good as its people, but bright, talented people have many options, and good pay is no longer enough to hold the best. A strong organizational culture is the key to driving performance...

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