There is a fundamental difference between successful people and those that want to be. Those that are successful continually work and burn energy all day long in order to achieve the levels of success they desire...

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The lesson here for business leaders is clear - leadership is not a right, a role or a responsibility – it’s a relationship....

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John C. Maxwell once stated, "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them."

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Steve Jobs the influential and well respected leader of Apple has passed but his passing leaves many lessons for all. Vision – having a purpose is what life is all about. Live your life with purpose and intentions.

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We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive advantage. Tom Peters (you remember him?) used to say that to provide turned on service you need turned on employees. 

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One in six IT change initiatives such as ERP and CRM systems turn out to be money pits, with cost overruns averaging 200% and schedule overruns of almost 70%, according to Bent Flyvbjerg of Oxford.

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