Recent Post

2013-09-18

6 leadership styles and how to choose yours

By Drake Editorial Team

All leaders must understand this simple truth: Style does matter. It’s not about matching your belt to your shoes, or accessorizing appropriately for the occasion, but rather — understanding the way you go about leading.

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2013-08-21

Trust: a personal value essential to organizational success

By Drake Editorial Team

Why spend time developing and nurturing trusting relationships in the workplace? Put simply, trust in the workplace is critical to organizational success...

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2013-08-21

Eight rules for hiring smart

By Drake Editorial Team

Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."

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2013-08-21

Creating a frontline that improves the bottom line

By Drake Editorial Team

Have you left a convenience store lately wondering why the cashier seemed so put-out, even hostile, while ringing up your purchase?..

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2013-07-19

Maximizing potential is a personal responsibility

By Drake Editorial Team

The process of change is a personal responsibility. You have tremendous potential and yet studies show that less than 20% of all employees actually realize their maximum potential.

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2013-07-19

How leaders can help develop customer service strategies

By Drake Editorial Team

Research has proven that businesses that aim to be more customer-centric have a 24% higher net profit, and have a higher profit per employee than ‘the other guys’ (those that aren’t customer focused).

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