If a company offers and encourages telecommuting, hiring employees with the right core competencies is critical to ensure they have the flexibility and autonomy required to be successful...

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he skill of a person drives the will of a person. A person who has all of the skills but lacks the will to push and perform at peak levels is just not the right fit...

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Hiring smart is productive, not doing so is unproductive. The most common, and fatal, hiring mistake is to find someone with the right skills but the wrong mind-set (attitude) and hire them on the theory, "We can change them."

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In my time working in social media for the HR industry, I have had the fortunate opportunity to gain valuable insights to the ways recruiters source AND learn about how social recruitment tools work.

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Leaders need to make sure that their senior team and all their direct reports have well-defined roles and responsibilities that are linked to rewards and evaluations. This defines the first step, but it’s just the beginning.

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As soon as the customer walks into the store, reaches your Web site, calls your company, a friendly greeting from any (real, live, human) employee will make the customer feel welcomed.

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