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2012-08-27

You are richer than you think part 2

By Eric Fraterman

In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right and the fact that often good people are stopped by bad processes or bad management.

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2012-08-23

You are richer than you think part 1

By Eric Fraterman

I am obviously of the view that the road to success for great customer service and experience excellence goes through People Management that is aligned with strategies that make customer service and customer experience into a sustainable strategic differentiator.

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2012-08-22

Leaders aren't born

By Drake Editorial Team

There is no such thing as a “Born Leader”. When people talk about born leaders, what they are really referencing is the “X” factor of leadership. What is the “X” factor?..

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2012-08-22

Assess your own strengths as a decision maker

By Drake Editorial Team

To be an effective problem solver, you need the self-confidence to make decisions, and to feel comfortable with the risks involved in all decision-making.

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2012-08-22

Are you an “upper” or a “downer” to others?

By Drake Editorial Team

Whether you affect people positively or negatively doesn’t only determine what people think of you and their willingness to help you. It also profoundly influences how valuable you are to your employer...

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2012-08-22

OH&S challenges in the workplace

By Kathleen Collins

I recently hosted a webinar on the Fundamentals of Job Hazard Assessments and after following up with some of the viewers from across North America...

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